FAQ2021-09-02T16:44:06+02:00
Article description (year)2021-09-02T16:30:12+02:00

What do the year numbers at the beginning of the item descriptions mean?

The name that we give our products always reflects a specific vintage style.

The further back in time the year is, the wider the leg and the higher the waist. These models will also still have the back cinch and suspender buttons (with the exception of the 1923 Buccanoy Pant).

Later years indicate a narrower leg, a lower waist, no suspender buttons and no back cinch.

 

Übersicht Hosen

 

 

Availability2021-09-02T16:31:57+02:00

How can I check if an item is in stock?

Click your waist size on the product (i.e. jeans) page. Then select the color (and/or length) that you are looking for. Traffic-light colors are used to indicate availability: red (out of stock), green (in stock) or amber (limited availability). Choose your color (and/or length) and add the item to your shopping cart. If a top is out of stock in a certain size, this item will not be shown. The same applies to jeans sizes.

 

Care instruction Raw Denim2021-04-23T10:34:41+02:00

Care instruction Raw Denim

Complaint2021-09-02T16:18:50+02:00

What should I do if I receive a damaged or faulty item?

We conduct regular quality controls throughout the manufacturing process: during weaving, cutting, sewing and the final inspection of the finished products. We work with small businesses that are experts in their fields. These entrepreneurs employ people rather than robots. And people can make mistakes.

As Albert Einstein said, “A person who never made a mistake never tried anything new.”

In other words, mistakes can happen. If an item you have bought from us turns out to be faulty, please accept our apologies and send us an email providing us with a photograph and a description of the issue. We will respond to your complaint as soon as possible.

Custom Duties2021-09-02T16:25:36+02:00

Who pays the customs duties (on imports/exports/exchanges)?

The purchaser is always responsible for the payment of any duties. It makes no difference whether the shipment is an import or an export. However, if you want to exchange an item, you can return it to us without having to pay any duties. You will have to complete a customs declaration of contents (CN23) and attach a copy of the original commercial invoice or the returns form as proof of the fact that the shipment contains a returned item. The customs declaration and accompanying documents should be securely attached to the outside of the parcel, preferably in an adhesive transparent envelope. Missing or inaccurate customs documents can lead to delays and extra costs due to the shipment having to pass through a customs office instead of being cleared through standard procedures.

Discounts2021-09-02T16:22:05+02:00

Do you give discounts?

No, we do not give discounts. The reason for this is that our products hold their value so well. Also, we do not want to undercut our retailers. You will find all our clearance and discontinued items on our Odds & Ends page.

Fabric Weight2021-09-02T16:13:30+02:00

What does mass per unit area mean?

The mass per unit area tells you how many grams one square meter of a fabric weighs. It is expressed in g/m2.

Leg twist2021-09-02T16:14:45+02:00

What is a leg twist?

The seam twist that you can get in the legs of your jeans mostly happens to jeans that are made from raw denim or very heavy and dense twill weaves.

Twill fabrics have a diagonal weave. When you wash them they tend to twist in the direction of the weave. Some jeans twist more, others less. It depends on the weight of the fabric, the amount of tension in the weave and how you wash your jeans. This tends to happen more often with our heavier denim fabrics. Typically, these fabrics are woven in Japan or Germany.

We recommend dry cleaning as your best option for these fabrics. Otherwise, you will find that the more often you machine wash your jeans, the more the seams twist around your legs. We consider this to be a part of the character of authentically manufactured vintage jeans and not a quality issue.

 

Login2021-09-02T16:33:29+02:00

How can I log in to the web store if I have forgotten my password?

If you can remember your user name, you can reset your password by clicking the Forgot Password? link. If you have also forgotten your user name, please give us a call or write us an email.

Measure2021-09-02T16:12:13+02:00

How do I find the right size?

We have put together a video showing you exactly how and where to measure yourself. When you have taken your measurements, compare them with our size chart to determine the best fit. You will find a size chart at the bottom of each product detail page.

NOS2021-09-02T16:17:36+02:00

What is an NOS product?

NOS products are quite literally Never Out of Stock. This means that they are available all year round and not just for the new season. Seasonal items are only available at certain times of the year (spring/summer and autumn/winter) and often only produced for one season.

Odds & Ends2021-09-02T16:21:15+02:00

What are Odds & Ends?

We call our clearance and discontinued items Odds & Ends. You can browse these items in our web store under the heading Odds & Ends.

Order2021-09-02T16:23:34+02:00

Where is my order?

When you place an online order with us a confirmation email will be sent to the address attached to your account. If you do not receive an email, please check your spam folder. Most orders are shipped out on the next business day after the order is place. You will receive a tracking email from the courier company when your parcel has been picked up.  You can use the tracking number contained in this email to find out where your parcel is.

 

 

Payment Methods2021-09-02T16:20:29+02:00

Which payment methods can I use?

When you shop online you can use the following payment methods: PayPal, credit card, or cash in advance by bank transfer. The following payment methods are accepted in the Pike Brothers General Store: cash, debit card or credit card.

Pike Brothers General Store2021-09-02T16:19:49+02:00

Can I buy garments at your head office?

The Pike Brothers General Store is located at our head office and open for business Monday to Thursday from 13:00 to 16:00. These opening hours may change due to COVID-19 related measures. Please check with us by email or phone before you visit. Alternatively, get in touch with us to schedule an appointment. Our address is: Gewerbepark-Au Ost 2, 83075 Au bei Bad Feilnbach.

Pre-washed2021-09-02T16:27:31+02:00

What does „pre-washed“ mean?

This means that the fabric has been pre-treated and so does not shrink as much when you wash it.

Production2021-09-02T16:16:39+02:00

Where are our products manufactured?

Our products are manufactured in Portugal and Turkey. We buy our fabrics from small weaving mills around the world, primarily from Portugal, Turkey, Germany and Japan. Our quality is synonymous with sustainability. We believe that a high quality product that is built to last is the best thing we can do for the planet.

Raw Denim2021-09-02T16:28:57+02:00

What is raw denim?

Raw denim simply refers to the unwashed material, as it comes off the loom. The term is often heard in connection with selvage denim.

Retailer2021-09-02T16:24:24+02:00

How can I find Pike Brothers authorized retailers?

You can find a Pike Brothers authorized retailer near you here.

 

Return / Exchange2021-09-02T16:36:22+02:00

How can I return or exchange an item?

Simply write us an email explaining that you want to return or exchange an item. We will send you a free return shipping label (Germany and EU member states). If you ship a return to us from outside Germany and the EU, you will be responsible for shipping charges. If you ship a return to us from a third country, any taxes, duties or custom fees incurred from the return will also be your responsibility. We will either give you back the amount you paid for the item or replace it if you have chosen to exchange your order.

Selvage2021-09-02T16:28:24+02:00

What is a selvage?

A selvage is the seamless edge of a woven fabric. It is created by a continuous cross yarn and prevents the fabric from fraying. Selvage denim is best identified by looking at the inner seams. It has become associated with high-quality, upper-end garments. The edges of selvage denim are usually marked off with a colored thread. The selvage is the distinguishing characteristic of denim woven on a traditional shuttle loom, typically producing a bolt 90cm wide which comes off the loom with a finished edge.

 

Size charts2021-09-02T16:43:29+02:00

Where can I find the size chart?

Our web store features a size chart at the bottom of each product detail page. This will help you find your perfect size. If you are not sure about your size, take a garment that fits well and take the same measurements. Refer also to Taking Measurements.

 

Vouchers2021-09-02T16:22:49+02:00

Where can I get a voucher?

We do not issue vouchers.

W and L (W/L)2021-09-02T16:42:56+02:00

What do W and L mean?

W = the measurement around your waist.

L = the measurement straight down the inside leg from the crotch seam to the bottom of the leg hem.

All measurements are in inches, 1 inch = 2.5 cm

Washing2021-09-02T16:34:14+02:00

How should I wash my garment?

There are wash care labels on all our garments. You should follow the instructions on the label.

Waxing Products/ Re-waxing2021-09-02T16:26:24+02:00

Can I re-wax my garment myself?

Our waxed products, for example our N1 Deck Jackets or C2 Vests, have 4 layers of wax. The fabrics are coated 3x on the outside and 1x on the inside. We use a paraffin based wax. This wax produces a fabric which has excellent water repellent properties and a dry feel. The fabrics are coated with wax before they are cut for sewing so that the coating can be applied evenly. Our fabrics have been so well impregnated with wax that re-waxing is not necessary. You can re-wax your garment using commercially available products such as Sno-Seal or Otter Wax. However, the final result is almost always patchy and uneven. That’s why we don’t recommend it.

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