What do I do if an item has a defect?

During the production of an article, we constantly carry out quality checks, during weaving, sewing and a final check of the tailored item. We work with specialised small family businesses. People work there, not robots. There is an old saying: „Where people work, there are people“. Therefore errors may occur.

If this should be the case, we apologize. Please inform us by email with corresponding photos about the defect. We will then process this complaint immediately.