Right of revocation

You are entitled to withdraw from (revoke) your contractual declaration within 14 days without citing any reasons for doing so.

The revocation period of 14 days begins on the day on which you, or a third party nominated by you who is not the carrier, take/takes the goods into possession.

To execute your right of withdrawal (revocation), you have to inform us (Pike Brothers GmbH, Johann-Flitsch-Str. 12, 83075 Bad Feilnbach/Au, info@pikebrothers.com, Tel: +49 8064 9065212, Fax: +49 8064 9058271) of your decision to withdraw from this contract through an explicit declaration (e.g. a letter sent via post, fax or email). You may use the accompanying example revocation form for this purpose (this is not mandatory, however).

To comply with the time limit, it is sufficient if the communication concerning the exercise of the right of withdrawal is sent before the end of the revocation period.

Consequences of revocation

If you revoke this contract, we have to immediately – and at the latest within 14 days from the day on which we received the announcement of your revocation of this contract – refund all payments we received from you, excluding the costs of delivery.

Also we do not refund costs that occur through return shipment.

For more information check out our Pike Brothers Webshop / Shipping & Returns.

For the refund we will use the same method of payment that you used for the original transaction (unless we explicitly agreed something else with you); in no case will we charge any fees for this refund.

We may withhold a refund until we have received the returned goods. The returned goods have to be in unused condition with all labels attached.

You have to immediately (and in any case at the latest within 14 days from the day on which you informed us of the revocation of this contract) send back the goods or deliver them to us. The deadline is met if you send off the goods before the end of the revocation period of 14 days.

European customers will receive a return label free of charge through email (exception: Switzerland and Norway) and we do not refund return shipment cost from third party countries.

You are only liable for any potential loss of value of the goods if this loss of value can be attributed to any non-essential handling of the goods for the testing of the quality, properties and functionality by you.

Exclusions to the right of withdrawal

The right of withdrawal does not exist in the case of distance contracts:

  • for the delivery of goods that are not prefabricated and for whose manufacture an individual choice or appointment by the consumer is substantial or that are clearly tailored to the personal requirements of the customer,
  • for the delivery of newspapers, magazines and pictorials with the exception of subscription contracts.